Orientation & Settling In

It is practical support to help you become familiar with your new city and everyday arrangements. You can ask about essential shopping, local transport and getting your bearings. We'll confirm what can be included for your location before you book.

Yes. Tell us your destination, expected arrival date and what you would like help with so we can explain the available options.

Yes. You can enquire about settling-in support after arrival. Tell us where you are and what you need help with.

Availability varies by destination, team and service-provider availability. Contact us to check your location before making arrangements around InfoX support.

Tell us the support you need and your destination. We'll confirm the format available for your enquiry before you book.

Tell us your priorities. We'll explain which requests we can accommodate and agree the service scope with you.

We'll confirm the duration and agreed activities before you book. If you need additional time, ask the team about availability and any extra cost.

Student orientation is £129 for up to 3 hours. An additional hour is £30 by arrangement. The team will confirm your selected option, item costs, travel and any additional arrangements before booking.

Yes. Choose Shop Together to discuss going shopping for essentials, or Arrive Ready if you would like agreed items arranged ahead of your arrival or orientation day. The team will confirm the service price, item costs and arrangements before you book.

You can ask about orientation support for your local area and travel needs. Tell us your accommodation area and university so we can discuss suitable help. Transport fares or travel passes are not included unless explicitly confirmed.

Share what you are looking for, such as food shops, student societies or faith communities. We'll explain whether relevant local guidance is available. We cannot guarantee a particular group, product or facility nearby.

Do not assume these arrangements are included. Tell us what you need and we'll clarify the help available. Eligibility, registration and approval remain with the relevant provider or service. Your university and official services can confirm detailed requirements.

Check your university's arrival and registration instructions, settle into your accommodation and plan essential shopping and travel. Use our first-week guide for practical planning, alongside instructions from your university and relevant official services.

Do not assume it is included. Airport arrival support and orientation are listed as separate services. Tell us if you need both so the team can explain the options and costs.

Yes. Parents and guardians can contact InfoX to discuss support. Arrangements involving a student's personal information should be agreed with the student, including who can receive updates.

Your name, contact email, destination city, expected arrival date if relevant, and a short description of what you need. Do not send passports, visa documents, bank details or other sensitive documents in an initial enquiry.

Contact the team as soon as possible using your booking or enquiry reference if you have one. Changes depend on availability and the terms agreed for your service.

InfoX is not an emergency response service. For an emergency, use the appropriate local emergency service. For university-specific support, use your university's published support routes.